Privacy Policy

1. Introduction

Total Travel Solution Group Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel booking platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Payment information (processed securely through Stripe)
• Booking details (pickup/drop-off locations, dates, times)
• Flight information (if provided)

2.2 Automatically Collected Information

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your transfers
• Send booking confirmations and updates
• Process payments securely
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. Information Sharing

We may share your information with:

• Transport Operators: To fulfill your booking
• Payment Processors: Stripe for secure payment processing
• Service Providers: Email, SMS, and analytics services
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent

7. Cookies

We use cookies and similar technologies to improve your experience. See our Cookie Policy for more information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at: